Frequently asked questions
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What products do you sell?
AVTstore offers a wide range of photography, videography, audio, lighting, and content creation equipment, including cameras, lenses, microphones, studio lights, tripods, gimbals, and accessories from leading brands. We cater to photographers, filmmakers, broadcasters, and content creators across the UAE and GCC.
Are all your products original and brand new?
Yes, we only sell 100% original, brand-new products sourced directly from trusted manufacturers and official distributors.
Do you offer a warranty on your products?
Absolutely. Most products come with a manufacturer’s warranty. Warranty details are mentioned on each product page.
How long does shipping take?
Orders within the UAE are delivered within 1–2 business days. Deliveries to GCC countries, including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar, are generally completed within 3–5 business days, subject to destination and customs clearance. Express shipping options are available for eligible orders.
Can I return or exchange a product?
Yes, we have a hassle free return and exchange policy. Please check our Return Policy page for details and eligibility.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can track it directly from our website or through the courier’s tracking page.
How can I contact customer support?
You can reach us via our Contact Us page, email, or chat support. We’re here to help Monday to Saturday, 9 AM – 9 PM.