Warranty Policy
At AVTstore, we are dedicated to providing reliable, high-quality products. All items purchased from our store come with a 12-month limited warranty, covering manufacturing defects and issues under normal usage.
How to Request Warranty Service
1. Contact Our Support Team
If you experience a problem with your product:
• Reach out to us with your order number and a description of the issue.
• You may be asked to provide photos or videos to help us assess the situation.
📞 Phone: +971 562602066
📧 Email: sales@avtstore.com
2. Troubleshooting & Return Instructions
Our support team will guide you through initial troubleshooting steps.
If the issue persists, we’ll provide detailed instructions on how to return the product for inspection.
Inspection & Evaluation
Once we receive your item:
• Our technical team will conduct an inspection within 7 business days.
• If the fault is due to a manufacturing defect, the warranty will apply.
• Issues resulting from misuse, mishandling, or unauthorized repairs will not be covered.
Repair or Replacement
If your product qualifies for warranty coverage:
• We will repair or replace the item at no additional cost.
• If the original item is no longer available, we’ll provide a comparable model of equal or higher value.
Shipping Costs
• To AVTstore, The customer is responsible for shipping costs when sending the product for inspection.
• From AVTstore, If the warranty claim is approved, we cover the cost of shipping the repaired or replacement item back to you.
Manufacturer Warranties
Some products may include an additional warranty from the manufacturer.
In such cases, once our warranty period ends or if directed by our support team, you should contact the manufacturer for further assistance.
Warranty Exclusions
The following are not covered under warranty:
• Physical damage, impact, or accidents
• Misuse or incorrect operation
• Unauthorized modifications or repairs
• Normal wear and tear
• Damage from self-repair attempts or tampering
⚠️ Important: Any evidence of misuse or unauthorized service will void the warranty.
Proof of Purchase
A valid proof of purchase (order number, invoice, or receipt) is required for all warranty claims. Claims without documentation may not be accepted.
Contact Information
For warranty questions or product assistance, contact us:
📞 Phone: +971 562602066
📧 Email: sales@avtstore.com
We thank you for choosing AVTstore and remain committed to ensuring a smooth and satisfying post purchase experience.