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At AVTstore, we're committed to delivering your orders swiftly and securely across the UAE. Please take a moment to review our shipping policy for important details on delivery options, shipping fees, and timelines.

1. Delivery Coverage

We proudly ship nationwide across the United Arab Emirates, ensuring your favorite products reach you no matter where you are.

2. Shipping Fees

- Free Delivery on all orders above AED 250 within the UAE.
- For orders below AED 250, a shipping fee will be calculated at checkout based on your location.

3. Estimated Delivery Time

- UAE Deliveries: Expect your order to arrive within 1-2 business day, excluding weekends and public holidays.
- Please note: Delivery times are subject to product availability and order verification.

4. Order Processing Timeline

- Orders placed on business days before 12 PM are processed the same day.
- Orders placed after 12 PM, or on weekends/public holidays, will be processed on the next business day.
- Once confirmed, you'll receive an order summary and tracking details via email.

5. Trusted Shipping Partners

We work with top-tier courier services such as DHL, Aramex, and other local logistics providers to ensure fast, safe, and reliable delivery of your orders.

6. Tracking Your Order

As soon as your package ships, you'll receive a tracking number via email, so you can follow its journey right to your doorstep.

7. Missed Deliveries

If delivery fails due to an incorrect address or the recipient being unavailable, the courier may attempt redelivery. Please note: Additional fees may apply for reshipping.

8. Damaged or Lost Packages

In the rare case your order arrives damaged or goes missing, contact us immediately at sales@avtstore.com or call +971 562602066. We'll coordinate with our courier partners to resolve the issue swiftly.

9. Cancelling or Modifying Orders

Need to make a change? 
You may cancel or modify your order within 12 hours of placing it. After that, once the order is processed and shipped, changes or cancellations are no longer possible.

10. Special Delivery Requests

Have specific delivery instructions?

Simply include them in the "Order Notes" section during checkout - we'll do our best to accommodate your preferences.

Need Help?
We're here to assist you!
For any shipping-related questions or concerns, please reach out to our customer support team:

- Email: sales@avtstore.com
- Phone: +971 562602066

Your satisfaction is our priority,  Thank you for choosing AVTstore.